Privacy Policy

This Privacy Policy explains how Sonalyze collects, uses, shares, and protects information when you visit our website, create an account, or use our AI visibility and brand monitoring services.

This policy is intended for business users of Sonalyze. If you use Sonalyze on behalf of an organization, your organization may also control the information submitted through the service.

We collect account information such as your name, email address, company name, role, login details, and workspace settings. We also collect billing and transaction information through our payment providers when you buy subscriptions or credits.

When you use the product, we collect service content and usage data, including brand names, domains, competitors, prompts, prompt categories, schedules, model selections, API key connection status, AI responses, scores, reports, and activity logs.

We collect technical data such as IP address, device and browser type, pages viewed, referral pages, timestamps, approximate location, cookie identifiers, and diagnostic events.

We use information to provide Sonalyze, run scheduled prompts, generate brand reports, show visibility scores, manage accounts, process billing, prevent abuse, troubleshoot issues, and improve the product.

We may use contact information to send service messages, security notices, billing notices, onboarding emails, and product updates. You can opt out of marketing emails, but we may still send transactional messages.

We use aggregated and de-identified information to understand product performance, improve reporting quality, and explain market trends without identifying a specific customer.

Where privacy laws require a legal basis for processing, we rely on performance of a contract, our legitimate interests in operating and improving Sonalyze, consent where required, and compliance with legal obligations.

Sonalyze sends prompts and related context to AI model providers selected or configured for your workspace so we can run analyses and return results. If you connect your own provider API keys, your provider account may receive and process those requests under its own terms and privacy policies.

Do not submit sensitive personal information, regulated health information, payment card data, government identification numbers, or confidential information you are not authorized to use in prompts, brand descriptions, competitor notes, or support messages.

We use cookies and similar technologies to keep you signed in, remember preferences, measure site performance, protect against fraud, and understand how visitors use public pages.

Sonalyze uses Microsoft Clarity on public marketing pages to understand browsing behavior through analytics, heatmaps, and session replay. Microsoft may collect interaction data such as clicks, scrolls, page views, device details, and approximate location. We use this data to improve page usability and performance.

We share information with service providers that help us host the application, process payments, send emails, monitor reliability, analyze usage, provide customer support, and run AI model requests. These providers may only use information as needed to provide services to us.

We may disclose information if required by law, to protect Sonalyze or others, to enforce our agreements, or as part of a merger, acquisition, financing, or sale of assets.

We do not sell personal information, and we do not use customer prompt content or AI responses to train third-party foundation models unless a customer explicitly configures a provider or workflow that allows it.

We use administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, so we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and improve security. You may request deletion of account information, subject to legal, security, and operational limits.

You may update account information in the product, unsubscribe from marketing emails, disable certain cookies through your browser, and request access, correction, deletion, or export of personal information where applicable law gives you those rights.

Some browsers send Do Not Track signals. Because there is no common industry standard for how to interpret those signals, Sonalyze does not currently respond to them. You can still manage cookies and similar technologies through your browser settings.

If your organization controls your Sonalyze workspace, some requests may need to go through your workspace administrator.

Sonalyze is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to Sonalyze, contact us so we can take appropriate steps.

Sonalyze is operated from the United States. If you access the service from outside the United States, your information may be processed in the United States and other countries where our service providers operate.

Questions about this Privacy Policy, privacy requests, or Data Processing Agreement requests can be sent to [email protected].